Refund policy
Returns Policy
At Chukela, we are committed to providing you with high-quality, handcrafted skincare products made from natural ingredients. Due to the nature of our products, we are unable to accept returns for opened or used items for hygiene and safety reasons.
However, we want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged, or incorrect, please:
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Contact Us: Email our customer service team at info@chukela.com within 7 days of receiving your order, including your order number and detailed photos of the issue.
By placing an order with Chukela, you agree to this returns policy. For further assistance, please contact us at info@chukela.com.
Refund Policy
At Chukela, we take pride in providing high-quality, handcrafted skincare products made with natural ingredients. Due to the personal nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges on any of our items once they have been purchased.
However, if you receive a damaged or defective item, we are committed to resolving the issue. Please contact our customer service team at [insert contact information] within 7 days of receiving your order with your order number and photos of the damaged product. We will review your request and, if approved, provide a replacement or store credit.
By purchasing from Chukela, you agree to this no refund policy. We appreciate your understanding and thank you for choosing Chukela for your skincare needs.